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4.3. Operational Efficiency -
Project Management |
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4. Operational Efficiency |
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Taking a project management approach to your firm can be hugely
beneficial. It ensures that projects are being properly completed and can
provide much needed information for future projects. |
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Projects and processes will vary depending on the industry, but they will all follow the five
basic phases: |
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| 1. Intiation |
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The identification of projects and determination if they are a benefit to the company and
if so actually feasible. |
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| 2. Definition |
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Defining the scope of the project including budget and timelines. If done incorrectly can
lead to the scope needing to be changed and unrealistic results. |
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| 3. Launch |
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| Official start of the project, includes the distribution of responsibilities and resources. |
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| 4. Performance |
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| Monitoring the status of the projects. Comparing actual and expected timelines and budget. |
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| 5. Close |
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All tasks have been complted and the client has approved. Evaluate the project to see if
anything should be adjusted for the future. |
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Any task that currently take more than a few hours, have multiple steps or require multiple
staff members should be looked at as a project that needs managing. Too many firms are
treating each client as a unique transaction. |
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Many of the larger firms have started taking this approach, they have planning processes
and meetings once the file is completed. |
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Once you have adopted the project management approach, scheduling and planning
becomes much easier. You gain a clear picture of the actual time and work required to complete the task. It also allows you to learn from previous misshapes and enables you to
very quickly identify potential delays. |
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The ability to budget and monitor, means you will be able to see in real time if this project will
be making money or not. Allowing you time to make changes or simply learn for the next time. |
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The amount of project management resources available online is staggering. From software
tools to actual course, there will most definitely be a tool to your liking. An approach to
training that we like is to have a small group attend formal training either in a classroom or
online. Once completed they in turn teach what they have learned to the rest of the staff.
The result is a stronger team and more knowledgeable staff. |
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Client Track includes a built-in projects management system that tracks all
of your clients’ tasks. |
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Any task that you feel should be properly managed can be set up and monitored every step
of the way gaining you invaluable information about your firm. |
